Interpersonal Conflict
The term, conflict, can have a host of different meanings. What conflict means to one person can be very different than that of another. Different cultures, backgrounds or even education levels can affect a person’s definition of conflict. To me conflict could be when a person or a group of person’s perception of any situation that is not necessarily the same perception as another’s. Conflict can happen when two or more people do not, see eye to eye, or choose not to agree to disagree on a certain thought, topic, opinion or idea. Conflict is a normal part of all levels of human relationships.
Without open, honest and consistent communication along with mutual respect any conflict can easily spiral out of control. Any disagreement or different perception of a situation can escalate into gossiping, finger pointing, anger and even violence. Being close minded, unreasonable, and antagonistic or refusing to listen and consider another’s viewpoints can increase the chances of conflict. Fahed-Sreih, J.,(20170
Strategies to reduce or resolve conflict
There are multiple strategies that can be used to reduce or resolve conflict. Many companies offer their employees some sort of conflict management training. Setting standards and giving employees the resources they need to resolve conflicts can prevent conflict from escalating into bigger issues. Some studies have shown that using an “integrating” style can help people analyze any situation and help find a solution that is acceptable and reach a positive outcome for everyone involved and build a constructive atmosphere with open communication that can lead to finding creative solutions. Teaching staff to communicate in a way that is open and honest but not accusing or demeaning to others can open pathways to better facilitate conflict resolution or reduction. Building a platform of mutual respect for others and their point of view can decrease the chances of differing opinions escalating into conflict. Human Resource, (2018)
The Impact of Conflict on Relationships
No matter the type of communication, verbal, non-verbal, face to face or virtual, positive and negative communication behaviors are key components to conflict or conflict resolution. Face to face communication includes verbal and non-verbal communication, for example, tone of voice, stance, and facial expressions. Virtual communication can consist of positive or negative wordage, all capital letters, punctuation or the receiver’s ability to perceive the message. With any type of communication more positive behaviors and less negative behaviors will always lead to less distress and anger which leads to better conflict resolution and stronger relationships. Ruppel, E. K., (2021).
References
Fahed-Sreih, J. (2017). Conflict in family businesses: Conflict, models, and practices. Springer
International Publishing AG.
COM FPX 3700 Assessment 1 Interpersonal Conflict CM
Management strategies help reduce emotional exhaustion of team members in spanish hotels and
restaurants. (2018). Human Resource Management International Digest, 26(5), 16-17.
doi:http://dx.doi.org/10.1108/HRMID-05-2018-0097
Ruppel, E. K., Cherney, M. R., Quinn, S. F., & Richards, R. J. (2021). Effects of mediatedcommunication on conflict behavior, resolution, and affect in romantic couples. Journal of Social and Personal Relationships, 38(12), 3633–3645. https://doi.org/10.1177/02654075211040806
