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BUS 3050 Unit 7 Assignment 1 Case Study Essay

Conflict Resolution in a Workforce Development Project


Workplace conflicts can arise and must be adequately addressed for a productive environment. We will examine a case study on competition in AMEX’s training department over selecting a project leader for their career development program. We will explore different opinions and emotions and suggest a constructive conflict resolution.

  • Conflict Preferences

This case study identifies three distinct conflict preferences: avoidance, accommodation, and competitiveness. Driven by competitiveness, John took it upon himself to appoint as the project leader, emphasizing his accomplishments and arguing fervently for his suitability. 

BUS3050 Unit 7 Assignment 1 Case Study Essay

On the other hand, Denise leaned towards avoidance, attempting to deflect the conflict and avoid addressing the leadership issue during the meeting. Roger and Jill adopted an accommodating approach, acknowledging their lack of experience and recognizing that either John or Denise would be better suited for the role.

  • Conflict Strategies and Tactics

Denise used resistance and questioning to counter John’s aggressive approach in a meeting. John aimed to dominate the discussion by appointing himself as the leader. Jane, the director, sought input from everyone but avoided addressing the conflict directly, resulting in no resolution.

  • Emotions

Heightened emotions characterized the meeting where the conflict unfolded. Driven by a strong belief in his leadership abilities, John exhibited confidence and passion as he advocated for himself during the discussion. His emotions were rooted in his self-assurance and determination to secure the leadership role. 

On the other hand, Denise’s emotions grew increasingly intense as she resisted the idea of John assuming the leadership position. Her feelings were fueled by her disagreement with his actions and her desire to see a fair resolution.

  • Conflict Resolution

To effectively resolve the conflict, Jane should follow through with her decision to meet individually with John and Denise. These one-on-one meetings will allow for open dialogue, allowing Jane to understand each individual’s qualifications, experiences, and expectations for the project’s leadership. By actively listening to their perspectives and concerns, Jane can make an informed decision considering all relevant factors.

BUS3050 Unit 7 Assignment 1 Case Study Essay

Alternatively, a more diplomatic approach to conflict resolution could involve assigning both John and Denise as co-chairs of the project, with Jane assuming the role of chair. This collaborative arrangement would mitigate the internal power struggle, foster cooperation, and allow the strengths of both individuals to contribute to the project’s success.

Furthermore, Jane must address the entire group, communicating her decision and ensuring transparency in the conflict resolution process. By doing so, she provides clarity and demonstrates fairness and a commitment to maintaining a cohesive team. Open and honest communication will help rebuild trust and strengthen team dynamics.


Conflict is inevitable in organizational life, but how it is managed and resolved can significantly impact a team’s overall functioning and productivity. Conflict resolution should restore harmony, strengthen team dynamics, and ultimately contribute to the success of the project and the organization. 

This case study highlights the importance of proactive conflict resolution and the need for leaders to consider various preferences, strategies, and emotions involved. By fostering open communication, understanding individual perspectives, and making fair decisions, leaders can effectively resolve conflicts and create a positive work environment where collaboration thrives.BUS3050 Unit 7 Assignment 1 Case Study Essay

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